SHIPPING

SHIPPING

At smoke-web, we are dedicated to ensuring customer satisfaction. Your satisfaction is our top priority and this is why we only provide excellent quality products with reasonable prices for 100% guaranteed satisfaction. We ship worldwide and you can contact us if anything goes wrong for any reason. We will solve the issue as fast and as professionally as we can.

IMPORTANT!!!
Please read carefully.

“You will receive the tracking number(s) of Your order once it is shipped (approximately two business days). If You have one tracking number, and have received half of You order and the other half is missing, please contact us at our email address [email protected] and request full list of Your tracking numbers. Be sure to check the spam folder in your email for replies.”

Shipping information:

Shipping Methods: AIRMAIL EXPRESS PRIORITY MAIL and AIRMAIL REGISTERED MAIL
Orders are shipped by Registered/Express Mail from outside USA, therefore someone must be available to sign for the package during business hours.

DELIVERY TIMES AND COSTS
DHL EXPRESS WORLDWIDE
Delivery Time: 6-9 working days from shipping date (excludes weekends and public holidays).
Shipping Cost: $16.99/Carton

EXPRESS MAIL:
Delivery Time: 9-14 working days from shipping date (excludes weekends and public holidays).
Shipping Cost: $7.99/Carton

REGISTERED MAIL:
Delivery Time: 16-24 working days from shipping date (excludes weekends and public holidays).
Shipping Cost: FREE

If you find out that the order you made is taking longer than it should and if you think that it might be lost then do not worry at all. All you have to do is just contact us and we will solve your problem in no time. The package gets delayed sometimes for several days during the delivery process and it happens rarely.

If you predict that your package has been lost just because it has not been updated for a while then we will inform the postal service so that they check it out and it might take approximately 14 days. And then we will inform you about it. The order always reaches its destination on time. It is a rare case when the order gets lost. If the order returns to us or gets lost somehow then we will reship your order or you can also request a refund and we will refund you within a few days.

Additional shipping information:

We ship the products without any indication as to the contents in a plain mailing box discreetly. We copy the delivery addresses exactly as the customers input and if they input the address incorrectly and the carrier doesn’t reach them then we will charge an additional fee for reshipping. If there is no one to receive the package at the destination then the package will be held at the local post office for pick up or return to the sender.

Contact us if you have any other questions about deliveries and shipping.